Terms & Conditions

These terms & conditions may be amended or certain statements contained within, non-validated, by agreement of both the customer and Kwik Move.
Please notify us if you feel the need to suggest any changes, at the time of booking services.

By confirming a booking for removal services with Kwik Move, you are agreeing to all of the following terms and conditions. For Definition purposes the words “You’ or ‘Client’ or ‘Customer’ refers to yourselves, whereby “we” us’ ‘our’ the company or K.M refers to Kwik Move.

Our Quote. Clause 2

Unless otherwise stated, the quote is a fixed price and does not include non-agreed materials, storage, customs duty (if applicable) or any other fees. We may decrease or increase the price if any if the following have not been taken into account when preparing our initial quotation then delivered to you via post, email or hand delivery.

        a) You do not accept the quote in writing within 28 days with a date in place for the removal.
        b) The removal is not carried out or completed within six months, due to your delays.
        c) Our costs change, through taxation hikes or other costs increase dramatically beyond our control.
        d) We have to collect or deliver goods to floors higher or lower than those agreed in writing on quotation.
        e) Additional services including moving or storing extra goods not on quote or original estimation.
        f) Inadequate access, preventing free movement of the goods without mechanical device or structural alteration, or the approach road or driveway prevents our vehicles to load or unload within 40 metres of the doorway, meaning we have to do much more work, within timescale quoted for.
        g) The breakdown of lifts or escalators which were working when the quote was submitted, thus meaning additional man hours and labour costs increase.
        h) Any parking charges or fines that we have to pay, in order for K.M to carry out services on your behalf.
        i) Events outside our reasonable control cause substantial delays.
        j) The dismantling or assembling of any flat pack furniture cupboards or fittings. (Unless agreed within quote).
        k) We agree in writing to increase our insurance liability over 5k if required at an additional cost to you as set out in clause 10. In all the above circumstances the price will be adjusted accordingly.

Work excluded from the quotation unless agreed by K.M in writing or email prior to removal day.

We will not:

a) Disconnect or re-connect appliances, fixtures, fittings or electrical appliances.
b) Take up or lay wooden or fitted floors or coverings.
c) Move storage heaters or radiators (unless previously dismantled).
d) Move items from or into a loft (unless agreed in initial quote).
e) Move any item or fitting excluded under clause 5.

Our Responsibilities. Clause 3

To arrive at designated time on the day of the confirmed removal with sufficient personnel to carry out the removal as per quotation. To then diligently load and carefully pack within Removal vehicle all your nominated furnishings, personal belongings and white goods etc., when all loaded, to then proceed to the new address, whereby we unload all goods and place them in designated rooms as per quotation.

To ensure that all goods were delivered to the new address in the same condition as when loaded. This means that we will deliver or produce the goods to you in the condition they were, at the time of packing, or made ready for transportation. All goods packed by the client, open boxes and loose items etc. will be transported by K.M to the best of our ability although no claims can be made against damage to these goods if not packed correctly.
If we have undertook to provide you with a packing and unpacking service, then we shall ensure this process is professionally carried out alongside your removal.

Your Responsibilities. Clause 4

It will be your responsibility ( and where relevant expense ) to:
a) Declare to us, prior to the removal date via letter or email valuations of all relevant high monetary value goods being removed within our vehicles The value index to be used is the current value not a (new for old value). Clause 4a
b) To insure the goods submitted against all insurable risks, where you did not wish to accept our fully inclusive insurance cover.
To obtain all paperwork including permits, licenses etc. necessary for the removal service to be completed.
To be present yourself or have representation during the whole of the removal process.
To ensure that nothing is left behind at old address or taken away in error.
Arrange protection of goods, left in attended premises, or where other people not bound by these terms and conditions will be present.
To prepare and stabilize all electrical equipment and plantation prior to its removal and delivery.
To empty and defrost all fridges and freezer units. Food stuffs are not insurable or claimable.
To provide us with your new correspondence address.
Other than by reason of our own negligence we will not be held responsible from costs that may arise from any of the above.

Non submission of certain goods for Removal. Clause 5

The following items listed are excluded from the contract.
These are Jewellery, watches, precious stones or metals, trinkets, cash, deeds, securities, stamps or coins or similar. (We suggest you carry this yourself).
Any items which have potential to damage, explode or be dangerous including gas bottles, aerosols, paints, firearms and ammunition. (Para 5b)
Any prohibited or stolen goods. (Para 5c)
Any plants or goods which are likely to encourage vermin, pests or that may cause infection. (Para 5d)
Any food or drink (including high ticket value alcohol either frozen, refrigerated or otherwise packed unsealed). (Para 5e)
Pets or animals (including all reptiles, fish and birds) whether in cages, tank or animal carriers.
Any Goods which require government licence for import or export. None of the goods mentioned above or similar will be removed by us without prior written consent and agreement. If these goods are carried by K.M we will accept no liability for loss or damage.

Any of the above-listed goods will not be removed by us, except with our prior written agreement and consent.

If these goods are removed we will not accept liability for loss or damage , unless we are negligent or in breach of contract, due to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent, we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we would have the right to dispose of goods which are listed under 5b, 5c, 5d and 5e without notice.

Ownership. Clause 6

You or your stated representative declare upon acceptance of this contract that all goods and furnishings are your own property or that you have been given the authority by the owners to make this contract and that they have been made aware of it and its conditions. You will meet any claims or damages against K.M should these statements be untrue or bogus.

Our Payment Terms. Clauses 7 & 8

Unless otherwise agreed by us in writing, our terms for payment are as follows: All payments for confirmed removal services, packing supplies, packing services or storage services must have been paid prior to removal service commencing. An initial deposit should be cleared funds for services booked of 25% of total invoice amount, needs to have been paid to us online, via internet banking or Paypal to secure moving date. All outstanding amounts, no later than 72hrs prior to removal date. The remaining balance must be also cleared funds, paid online to us. Please include your unique contract reference number when prompted. And when advising us of payments made.

Should your removal not take place on the contracted date and the date has to be re-arranged, then as long as we are made aware of the new details 48hrs prior, then your funds placed with us are held still as a deposit until the new date, with any outstanding balances still to be paid, due as per above, no later than 48hrs prior to new date.

If your removal service is cancelled, after your deposit has been paid into our bank, we shall refund all of it back to you.

Paying for the Removal. Clause 9

Unless otherwise agreed by us in writing.

Payment may be made either by bank transfer or online banking services or Paypal. In all cases we require cleared funds in our nominated bank account, as per contract definitions. You may not withhold any part of the agreed price.

We reserve the right to impose the following charges should you postpone or cancel the removal.

Possible charges are made if this contract is postponed or cancelled. Charges are as follows:

Notice given more than 14 days before the removal was due to start: NIL
Notice given less than 48hrs before the removal date 20% of the removal charge.
Notice given less than 24hrs before the removal date 33% of the removal charge.
These charges for cancellations or postponements are not cast in stone and are subject to a goodwill gesture from us, should a revised date be forthcoming, no later than 60 days hence of original move.

Our liabilities for loss or damage. Clause 10

When you produce to us, prior to the removal date an itemized inventory (clause 4a) our liability to you with respect to our breaching clause 3 will be determined by clause 11 below. Where we are not provided with a valued inventory or you request us not to have accept ‘Inclusive Cover’ liability, then our liability is as set out below.

If we are liable, our insurers we will pay up to a maximum of £5.000 pounds sterling per vehicle load of goods, for each item which is been either lost or damaged due to our negligence or breach of contract. We have the right to repair any item if at all feasible, using an outside agency which is deemed appropriate for its repair, however should this not be practicable, then the cash alternative, not new for old, will be offered. However, if an item is repaired we will not be held liable for depreciation in value.
We will not be liable for any loss, damage or failure to produce the goods if caused by any third party fire or explosion unless caused by our negligence or breach of contract.

Inclusive Cover. Clause 11

In the event that you decide to accept our ‘Inclusive Cover’ by providing to us an itemised valued inventory (clause 4a) then our liability to you through our breach of clause 3 shall be as follows subject to a maximum liability of £5.000 pounds per load per vehicle.
In the unlikely event of loss or damage to your goods, our liability will be determined by the cost of repair or replacement, taking into account the age and condition at the time such loss or damage was incurred. It shall be your responsibility to determine whether the ‘Inclusive Cover’ provided is sufficient to cover your goods and risks potentially attached to them.

Exclusions to our liability.

We will not be liable for any loss damage or failure to produce the goods if caused by:

Fire or explosion unless caused by our negligence or breach of contract. Acts of god, war, hostilities, terrorism or industrial action or any such events outside the reasonable control of the company.
Goods for removal not packed or unpacked by us including those in wardrobes, doors or appliances or in a package, bundle, case or other container.
Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods. Infestation by moth, vermin or anything similar.
Cleaning, repairing or restoring goods, unless undertaken by ourselves.
Goods not both packed or unpacked by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other container.
Electrical/mechanical faults to any appliance or mechanical equipment, unless there is evidence of external impact.
To any jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods collections of any similar kind, unless we have confirmed in writing that we accept responsibility and you have given us description and value of those articles.
Any goods already proven defective or goods which are inherently defective. Certain M.F.I and Ikea furnishings fall within this exclusion, if carried as a whole.
Pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
All plants and flowers. Any refrigerated or frozen food or bottled alcohol.

We will not be liable for any damages or costs occurred, as a result of loss, damage or failure to produce the goods, other than by reason of our own personnel’s negligence.
No employee or contractor of Kwik Move removals shall be separately liable to you, for any loss or damage, mis-delivery, errors or omissions.

Time limits for making a claim

Any loss damage or failure to produce the goods which we are delivering during the removal service must be noted at the time of delivery. Notwithstanding clause 10, we will not be liable for any loss or damage to the goods unless you notify us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within 7 days of the collection or delivery of the goods and furnishings by us.

Delays in Transit

We shall not be held responsible for any delays in transit, other than by reason of our own negligence which fall outside our immediate control, e.g. bad weather, road closures, industrial action by third parties including ferries or airlines. If we are unable to deliver your goods, through no fault of our own, we will likely take them into storage. At this point the removal contract between us, will have been fulfilled. Any additional services, including storage charges and re-delivery, will be at your further expense.

Damage to any property, other than goods.

For property, other than those goods submitted for removal and or storage, we will only be liable where it can be proven that we have been negligent.
If it is the case, that we advise against moving certain goods as it will inevitably cause damage, but you give us express instruction to move said goods and damage is caused, we shall not accept that we were negligent.

For property, other than those goods submitted for removal and/or storage where we are responsible for causing damage, you must note this on the worksheet or delivery receipt. This is essential to the contract.

Holding the goods

Until all charges including those we have paid on your behalf or payments due under this or other contract have been met, we shall have the right in some circumstances to withhold some or all the goods being removed.
You will then be further liable to pay all the additional storage charges and other related costs having now occurred by our withholding such goods. Until such time as the full payments to the company have been settled. These terms and conditions shall continue to apply.

Should payment for removals not have been paid in full prior to the removals vehicles having loaded but not left the first property, we have the right to charge additional waiting time monies until such funds have been duly paid as per contract.


Should a dispute relating to this agreement not be resolved to the satisfaction of both parties, either may be at liberty to refer it to an independent arbitrator appointed by the Chartered Institute Of Arbitrators although this dispute cannot be a financial one for withholding payments for removal services, as this is a contractual failure which has been signed, agreed and already adhered to.

Parking Authorization.

The following conditions shall apply to parking provisions at both the collection and delivery addresses and locations.

Most local boroughs or councils allow 20 mins loading and unloading times on single and double yellow line routes although not though those that are deemed red routes or main A roads. Should your removal time (most likely) exceeds this twenty minute period as per above then you need to seek dispensation from the council concerned for our vehicles to load or unload on them.

This should be undertaken and confirmed well before the removal date. In the event of such provision or dispensation not been acted upon then all additional costs prevailing to penalty charges for illegal parking contravention notices to our vehicles, being issued to Kwik Move via fixed cameras or parking wardens at either address shall be met by you, as an additional cost to the removal.

Sub-contracting Work.

We reserve the right, to subcontract some or all of the work, In the unlikely event that we subcontract, through vehicle breakdown or similar, all these Kwik Move terms and conditions shall still apply.

Route and Methods.

We have the right to choose the most viable and safest route for the transporting and delivery of your goods and furnishings.